Frequently Asked Questions (FAQ)
Shipping & Delivery
Where do your products ship from?
We partner with suppliers in the USA. Your order will ship from our US supplier location that has your product in stock, which helps us optimize delivery times and costs.
How long will my order take to arrive?
Delivery times vary based on where your product ships from:
- 3-7 business days
You'll see the estimated delivery time at checkout.
Will I receive tracking information?
Yes! Once your order ships, we'll email you a tracking number and link. Please allow 24-48 hours for tracking to activate.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, with tags, and in original packaging. We do charge 10% of product purchase price as a restocking fee for returned items. Please review our full Refund Policy for details.
Who pays for return shipping?
For domestic US orders, we provide a prepaid return label.
Products & Quality
Are your products authentic?
Yes! We work directly with verified suppliers and manufacturers to ensure all products are authentic and meet our quality standards.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. All payments are processed through Shopify's secure, PCI-compliant payment system. We never store your credit card information.
Contact & Support
How can I contact customer support?
- Email: jon@mkdmarket.com
- Phone: 844-685-3031
What are your business hours?
We respond to inquiries Monday-Friday, 9 AM - 5 PM PST. We aim to respond to all emails within 24 business hours.